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What is DTC Guard?

DTC Guard is a comprehensive brand protection service designed specifically for Amazon sellers. We help you monitor, manage, and enforce your brand’s presence on Amazon, combating unauthorized sales and counterfeit products through real-time monitoring, automated legal notices, and evidence-gathering services.

How does DTC Guard protect my brand on Amazon?

DTC Guard uses advanced monitoring technology to track all listings under your brand name on Amazon. We provide real-time alerts for any suspicious activity, automate the process of sending cease and desist letters, and offer test buying services to collect evidence for legal actions against infringers.

Can DTC Guard remove counterfeit listings from Amazon?

While DTC Guard cannot directly remove listings from Amazon, we facilitate the process by providing detailed reports and evidence necessary for you to report infringements to Amazon effectively. Our platform streamlines these reports and supports you in taking action to protect your brand.

Is DTC Guard suitable for small businesses?

Absolutely! DTC Guard offers various plans that are tailored to fit the needs of businesses of all sizes, from small startups to large enterprises. Our Starter plan is particularly popular among small business owners looking to protect their brands without a significant initial investment.

What happens if I identify an unauthorized seller through DTC Guard?

Once an unauthorized seller is identified, DTC Guard can automate the process of sending a cease and desist letter. If the seller does not comply, our platform assists in gathering further evidence, and we can coordinate test purchases if required to strengthen your legal stance.

How does the test purchase process work?

Our test purchase process is designed to discretely buy products from suspicious listings to verify their authenticity. This evidence is critical in cases where legal action is necessary. DTC Guard handles the entire process, from purchase to delivery and documentation.

Are there any setup fees for DTC Guard?

No, there are no setup fees for any of our plans. You can start protecting your brand on Amazon immediately after signing up and choosing your plan.

What kind of support can I expect from DTC Guard?

All DTC Guard plans include email support, with priority support available for Professional and Enterprise plans. Enterprise customers enjoy dedicated account management and 24/7 support for any issues or questions.

How do I get started with DTC Guard?

Getting started is simple. Just sign up on our website, choose your plan, and enter the details about your products. Our team will guide you through the initial setup and start monitoring your brand immediately.

Can I cancel my DTC Guard subscription at any time?

Yes, you can cancel your subscription at any time. DTC Guard operates on a month-to-month basis, giving you the flexibility to choose how long you use our services based on your brand’s needs.

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